Managing a chain hotel comes with a wide range of responsibilities and high-priority tasks. Often, property managers are on their toes for long hours to deal with the issues and challenges presented by multiple properties in different locations. Any inefficiency in management on their part can lead to low profitability in the long run and loss of customer satisfaction.
How can you combat these issues as a manager? The answer is easy. You need to move your hotel operations to a cloud-based hotel management software. Modern Hotel Software Trumps Legacy PMS in Every Way Legacy PMS were designed to be on-premises and managing multiple hotels through a legacy PMS is near impossible without running into a gamut of issues. With a cloud PMS it is easy to manage operations of multiple properties from any device that is connected to the internet. Here are some of the tasks you can accomplish with a cloud PMS hotel software ● Keep a track of reservations for all properties ● Manage housekeeping staff and assign tasks with ease ● Easily manage room rates and occupancy for multiple locations ● Access guest profiles for each property ● Manage POS outlets such as restaurants, pubs, gyms etc ● View management statistics and future occupancy rates for properties ● Improve guest engagement by monitoring social media ● And much more… Keeping in mind all these features, it is essential for hotel managers and their staff to get on board with using a cloud based hotel management software for handling the operations of their properties. Using a cloud based hotel software comes with a range of advantages that help to improve profitability of the property and also enhance guest satisfaction. Let’s take a quick look at some of the advantages of using a cloud PMS for multi-property management. 1) Lower Costs – A cloud PMS will cost much lower as compared to a legacy system as there are very little hardware costs associated with cloud PMS. The software can run on virtually any modern browser with ease. There is no need to maintain or upgrade servers on site as all the data is backed up in the cloud. When you factor in multiple properties that need management, having a single dashboard to manage them all significantly lowers costs as compared to having a PMS at every site. 2) Easy Onboarding – Training the staff is a massive hassle when you think about several properties. Not only training staff on legacy PMS costs more, it is also time consuming and a waste of productive work hours. With cloud PMS, you don’t need to worry about training the staff on how to use the software at the front desk or for daily property operations. The software is designed for intuitive operation and it can be easily customized to suit the need of any kind of property. Whether it is a small motel chain or a multiple B&B properties, you can get a tailor made solution for each property with ease. 3) No Need for in-house IT team – An in-house IT team is another expense that you can avoid when you use a cloud-based hotel software. The software provider will handle any issues that might arise in the day-to-day operations and help is available 24/7 through a dedicated helpline of PMS experts. In essence, cloud PMS is the only viable solution for managing multiple properties without the need of an IT team present at each of the properties to troubleshoot any problems. 4) Faster Deployment – When you think about deploying a legacy PMS across multiple properties, it can be an extremely time consuming and expensive process. With cloud based hotel software, the software deployment is much faster and you can be up and running your hotels operations in as less as four hours. 5) Easy Access from Mobile and Web – If you have multiple properties to manage, it is impossible to be in every place at once. This is where cloud hotel software shines as you can access the details of your properties through a single unified dashboard that is available on any device that can run a modern browser. You could be traveling for business or be on a vacation, but you will have continued access to the data pertaining to your properties. With cloud based hotel software, you can bring a measure of ease and efficiency to management of multiple properties. It is easy to delegate tasks to the staff, manage room rates, and view management statistics when you are connected to your properties through the cloud based interface. At mycloud Hospitality, you can get an award-winning hotel management software that is used by over 2000 clients in over 40 countries. The software is easy to use, requires little to no training, and it can be accessed anywhere, anytime. Created by a team with over a decade and a half’s experience in providing solutions in the hospitality industry, mycloud Hospitality is a product that can be customized to suit the exact needs of your property. Find out more and sign up for a free trial by browsing through https://www.mycloudhospitality.com/
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In recent times, more and more property managers have shifted from on-premises software and manual methods of hotel management. The current method of choice for hotel owners is cloud based hotel property management software that gives them an edge over their competitors in the market.
Cloud based hotel software is also essential for maintaining profitability in a business space where customers have ample choice for hotel properties. As more customers use their mobile devices for most of their hotel bookings, finding a new property is just a matter of a few taps and clicks for them. In such a highly competitive market, it is essential for property managers to have streamlined systems in place that make their property an attractive option for the guests. A cloud based hotel property management software helps property managers in supercharging the offerings from their property so that they can give their guests a memorable experience. From check-in and check-out to everything in-between can be taken care of by the software. The software also creates profiles based on the likes and dislikes of each guest to offer them a uniquely personalised experience when they stay at a property. What’s more, you can easily customize the software to suit the exact needs of your property whether you are running an Airbnb or a large hotel. Let's take a look at some of the ways in which a cloud based hotel property management system can help property owners to maintain and increase the profitability of their property. Economical Compared to Traditional Property Management SystemsAs there are little to no hardware costs in setting up a cloud based hotel software, property owners can save on the overall expenses associated with an on-premises property management system. An on-premises system will also get outdated as the years pass and updating it will be an additional cost. On the other hand, a cloud-based hotel management system can be easily updated on the back-end without any additional costs to the property owner. The cloud based software is also intuitive and easy to learn and there is no need to get an expensive training program for the staff. Cloud Hotel Software Offers Flexibility of UseGone are the days when a property could be managed only by being physically present at the property itself. As the hotel software uses the cloud to store the data and access it through a web based interface that is compatible with most modern devices such as laptops, tablets, and smartphones. The ability to access data through multiple devices adds to the ease of use and flexibility of the system. You can use the web interface from a device even when you are not physically present at the property. This could include everything from granting guests access to the rooms or processing their bills when they want to check out of the hotel. You can also manage the tasks assigned to the housekeeping staff so that they can work efficiently in cleaning the rooms. Cloud Software is Highly CustomizableWhen you choose a cloud software for your hotel property, you are essentially buying a future proof piece of software. If there are new technologies introduced in the future, they can be easily integrated with the software that you use at your property. This is especially useful when there are new methods of payment that gain popularity or there are new protocols for the guests that need to be followed. With easy integration of the software with new technology, the user experience is seamless for the property owners as well as the guests. In the post-Covid world, hotels and similar properties will need to be on their toes to stay at pace with the latest developments so that their business does not suffer. With cloud software to manage their business, they can ensure the required protocols are followed for the safety of guests as well as the staff. Cloud Software Brings the Focus on the GuestThe primary idea behind using cloud software is to put the focus back on the guests and make their experience a memorable one. From the moment a guest looks at your property online to the moment they leave a review for their stay, you need to give them a staying experience that makes them want to visit your property again. Cloud software can help by taking care of small things like a paperless front desk, no-contact check-in and check-out, a customized stay experience in the room of their choice and much more. By using hotel management software to take the friction out of day-to-day activities in the hotel, you can give the guests a seamless experience for their stay. ConclusionWhen used correctly, a cloud based hotel property management software can take a hotel business to great heights. As more hotel property owners switch to cloud based hotel software, it is critical that you choose a hotel software that is ideal for your property. At mycloud Hospitality, you can check out an award-winning software that is designed while keeping in mind the needs and requirements of hotel owners. Whether you have a small property or a multi-chain hotel brand, you can use mycloud Hospitality hotel software to manage your property with ease. Check out www.mycloudhospitality.com for more information or call +1-415-390-5039 to schedule a demo of the software. One of the most important decisions that a property manager faces is choosing a cloud based hotel property management software. After all, the choice of a cloud PMS can be the deciding factor in the overall profit or loss faced by a business.
Whether it is a small Bed and Breakfast or a large hotel chain, a reliable cloud PMS is must for managing day-to-day operations of the property. If you are still using legacy software or manual methods to manage your property, it’s time to upgrade to a cloud based hotel PMS. You also need to take into account; your budget, the requirements of your property, and the complete range of services offered by the PMS provider. Above all, you should look for the problems that you are trying to solve with the help of a cloud PMS. Once you zero in on all these factors, you will have a much better understanding of the kind of PMS that will benefit your property and its unique needs. Keeping these factors in mind, here are the top features you should look for in a cloud PMS. 1) Robust Front Desk Management - The front desk is the face of your hotel property and a cloud PMS can help in managing front desk operations with great degree of ease. Some ways in which a cloud PMS can help are: ●Check room occupancy on a daily, weekly, and monthly basis ●View reservations on a single page ●Contactless check-in and check-out guests with Ease ● Assign housekeeping duties and update status accordingly ●Update room tariff 2) OTA Management - When you are working with several Online Travel Agents (OTAs), it can be a difficult task to keep track of your engagements with each one. With a cloud PMS, you can manage your OTAs from a single screen. Whether it is updating the status of the rooms or changing room tariff for display on the OTA websites, you can do it all in a few clicks. 3) Consolidated Reports - A PMS can give you advanced reports about the various operations of the property. In-depth reporting of the various metrics gives you a deeper insight into how you can leverage the strengths of your property for profitability. You should be able to download the reports in the format of your choice from .csv and .xls or pdf depending on your requirements. Some of the reports that your PMS should provide are: ● Guest arrivals ● Outstanding balance of guests ● Income reports ● Profitable promotion reports ● Best performing OTAs 4) Communication with Guests - A cloud-based hotel property management software should give you complete control over communication with guests. By offering a professional communication to the guests, you are able to create a lasting relationship with them that can result in repeat business. Some of the highlights of successful guest communication are: ● Automated welcome and feedback emails ● SMS and email integration for guest communication ● Tracking of guest requests ● Loyalty rewards and offers for repeat guests 5) Online Reputation Management - A good PMS should have reputation management features to keep a track of the hotel property’s reviews by the guests on sites like tripadvisor. When guests post their reviews on tripadvisor, hotel staff should be able to manage and reply to reviews. Many prospective guests check tripadvisor when they are looking for a hotel to book and having an active presence on such sites can help a hotel to maintain a positive online reputation. 6) Cross Interface Compatibility - A cloud PMS cannot work solely on its own, it needs to be compatible with other operations of the hotel property as well. A high degree of integration can help to automate simple tasks and streamline daily hotel management operations. Here are some of the integrations you should look for in the PMS of your choice: ● Integration with multiple payment gateways ● Integration with accounting systems ● Integration with room lock interface ● Integration with third party hardware interfaces 7) Multi-Device Compatibility - Remote access is the name of the game when it comes to cloud PMS. You should choose property management software that can be used on devices such as laptops, desktops, and tablets with equal ease. When the interface of the software is designed for multi-device compatibility, it becomes easier to keep an eye on the hotel operations from any place that has internet connectivity. Some advantages of multi-device compatibility are: ● Data remains safe in the cloud ● Housekeeping staff can keep track of task details ● Optimized for devices of different screen size Final Word If you’re looking for a cloud PMS that offers all these features and more at an affordable price, then look no further than mycloud Hospitality. An award winning hotel software, mycloud Hospitality offers a wide range of features as it is developed by an experienced team that has provided end-to-end IT solutions to businesses all over the world. Find out more by browsing through www.mycloudhospitality.com. Technology continues to be a major disruptor in the hotel industry, providing opportunities for hotels to evaluate their business models and communication with guests. Contactless technology such as contactless hotel software (a hotel management software with comprehensive contactless features) is one of the latest innovations that will bring further changes to the hospitality industry. The growth of mobile technology and online chat applications has led to a rise in the use of contactless hotel software technology. Hotel guests can now easily research, purchase, and plan trips without having to interact with anyone face-to-face. As more customers are used to automated, self-serve experiences in other sectors, hotels are finding that they must adopt the same approach to remain competitive. In a recent report by Medallia Zingle, “COVID-19 and the Future of Commerce,” based on a survey conducted in May 2020, it was found that 87% of consumers would like companies to continue offering online services that limit in-person interactions. And 77% of consumers said the level of in-person interaction would dictate what businesses they patronize going forward. 30% of those who agreed with this statement said it “greatly” influenced their decision. Why should hotels adopt contactless technology? And why is contactless a more efficient approach to meet the changing demands of guests? Let’s take a deep dive into how contactless technology is empowering businesses in the hospitality sector. READ THE FULL ARTICLE AT Digit Feast |
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December 2021
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