As the travel industry and the world slowly recover from the impact of Covid-19, the coming year is going to be a make or break for the hotel industry. Hotels need to prepare for the guests that will come their way as travel restrictions are relaxed all over the world. For the hotels that have been managing guests without using a hotel management software, this is the right time to make the switch. A robust hotel software can be one of the best ways hotels can upgrade their services and bring a world of ease and comfort to their customers and added productivity to their staff.
Hotel owners need to understand that their clientele is now all over the globe and they are going to get booking from multiple channels. By using a hotel management software, property managers can adjust prices and present their property to interested clientele in the way that appeals to them. There are various challenges associated with the hotel industry and a robust hotel software can help property owners in meeting and overcoming these challenges. Let’s take a look at some of the ways in which choosing a hotel software can be a game-changing business decision for property owners. A Paperless Front DeskManaging a property with paper-based solutions like ledgers and registers is a thing of the past. A completely digital front-desk helps to prevent errors in hotel operations and also makes a good impression on the guests. A paperless front desk means that guests will spend as little time as possible at the front desk before checking into their rooms. A hotel management software can help the front desk staff to track bookings coming in from multiple channels and adjust the occupancy rate of their property accordingly. There are various challenges associated with front desk operations that can be easily overcome with the use of a hotel software. From revenue management to customer services, all aspects can be handled by using competent and full-featured hotel software. A good property management system will allow hotel staff to do away with paperwork and perform important tasks more efficiently. Additionally, a PMS system can help to reduce room vacancies and double-bookings. An In-Depth Look at Customer BehaviourKnowing your customers is the first step towards success in any business. This applies even more to hotel bookings as customers choose hotels based on their specific likes and dislikes. By knowing what your customers are searching for, you can offer them their exact needs so that they visit your property in the future as well. In the coming future, business success will depend on offering personalized services to customers and a hotel software can help you to find out exactly what the customers need. Whether it is floor choice, meal choices, or duration of stay, with a hotel software, you can mark customer requirements for any future stay. Super-Powered HousekeepingHousekeeping is an essential part of hotel property management and with a hotel software, you can assign the right tasks to the housekeeping team so that they can work efficiently. The software keeps a track of which rooms have been vacated so that the housekeeping team can work on cleaning that room to prepare it for the next guest. The front desk staff can track the progress of the rooms that are being cleaned and the housecleaning staff can also be assigned with specific tasks that they need to do. The software can also allow easy communication among the teams so that they can be more productive regarding the cleaning operations. With regular updates about the status of the cleanup in the rooms, the teams can be more efficient. Third-Party Software IntegrationIdeally, a PMS should be a one stop software that helps hotels to control all facets of property management. But we do not live in an ideal world and hotels need to use software from different providers for various tasks. Every property has a way of conducting its day-to-day operations and using the software of their choice makes their tasks easier. Whether it is payment processing, accounting or third party reservations, a proficient hotel software should be able to integrate easily with other software so that the hotel staff can manage the property seamlessly. Keeping this fact in mind, hotel managers should choose software that offers third party integrations with a multitude of other software. Automated Reports for In-Depth ReviewA modern hotel software will offer reports of different types so that the hotel manager can get an insight into performance of the property. The software can be programmed to offer reports on a monthly, weekly, or daily basis, depending on the need of the manager. With the latest data, the management team can assess the hotel performance, financial performance, team output and much more. With time, the software can also offer reports that take into account performance over the years. These reports can help the managing team in pinpointing the areas that need improvements. The team can take important decisions regarding hotel operations based on these reports and also improve the way they manage the hotel. ConclusionTo sum up, hotel software is an essential part of property management in today’s times. Property managers interested in improving the profitability of their properties can look into hotel management software such as mycloud Hospitality. This award winning management software is being used by hotels and property managers all over the world. The software is designed while keeping in mind the needs and requirements of modern properties. With regular updates, the software keeps your property at the forefront of the developments in the hospitality industry. You can browse through www.mycloudhospitality.com for more information or call +1-415-390-5039 to schedule a free demo.
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A cloud PMS is the ideal choice for hotel property owners and property managers that want to add a layer of ease and security to their daily hotel operations. A web based hotel PMS takes away the pains and issues that come with using a location based property management system.
With a cloud PMS, you can manage multiple properties with ease even when you are not present at the property. For anyone still on the fence about cloud PMS, property management through cloud PMS is going to be the way to do business in the coming years as more people start to travel once again. In today’s day and age, cloud PMS has advanced by leaps and bounds to cover even the more complex aspects of property management. While earlier, a cloud PMS was limited to the front desk, today web based hotel PMS has become an integral part of any modern hotel’s operations. The cloud PMS helps the staff in providing their guests with a seamless stay and also helps to keep the property operational in the most profitable manner. In this article, we are going to take a look at some ways in which a cloud PMS can help your hotel property to stay secure and profitable. Cloud vs. On-Premises SolutionsAn on-premises solution will require major changes to the existing management system of your hotel and it will also incur hardware and software costs. In essence, an on-premises solution for property management will involve added complexities that you can avoid if you use cloud PMS. One benefit of a cloud PMS is that you don’t need to bring in new hardware. You don’t need to deal with hosting or maintaining a server. All you need is a stable internet connection and you can access your cloud PMS from anywhere in the world. You can use a laptop or a mobile phone to view and manage your properties with ease. Cloud Based PMS is SecureOn-premise solutions often have vulnerabilities that can threaten the safety of your data. Power outage, natural disasters, or hardware failure can leave your data at risk. But with web based hotel PMS, you can enjoy peace of mind in knowing that your data is secure in multiple locations and protected by a layer of military grade security. With cloud PMS, your data is securely hosted on enterprise-grade servers behind firewalls that come with intruder alerts and real time backup solutions. What’s more, the data itself is encrypted so that only the authorized parties can get to take a look at the data in all circumstances. In all ways, cloud PMS offers robust security for your data and keeps the operations of your property running smoothly. Using Cloud PMS is EasyThe learning curve for a web based hotel PMS is easy and you do not need to spend much time on learning how to use it. The team members can easily teach new users how to get familiar with the PMS. In essence, if your staff has working knowledge of basic internet operations, they will have absolutely no issues in working on the cloud PMS. The UI is designed while keeping in mind intuitive operations. The workflow brings simplicity so that any member of the team can easily handle any part of the operation. This helps team members in covering for each other and also allows them to easily onboard new members of the team. The ease of use further makes daily operations faster and smoother that adds to the productivity of the whole team. Web Based Hotel PMS is Flexible to UseThe beauty of web based hotel PMS is that you can customize it to the exact needs of your property. Whether you are managing a small property or a large hotel, you can pick and choose the features that will make your workflow smoother. You can also add or remove features as per the needs of your team. What’s more, cloud PMS can also be used with the third party software of your choice. Whether it is third party software that offers payment processing or customer data management, you can easily use it with your cloud PMS. Along with customization and flexibility, you can rest assured that you will continue to get updates and new features for the cloud PMS over the years. As the PMS is not bound by hardware limitations, it is easy to update the software on the backend to provide users with new features and security updates. Cloud PMS offers Robust Data Management An amazing feature of cloud based hotel PMS is data management for various hotel operations. From guest profiles to hotel occupancy data and much more is easily available in cloud PMS so that you can make better decisions regarding the operation of the property. For example, if there are rooms on your property that are never occupied, you can look into the data and make those rooms more attractive to customers by offering better prices or freebies for choosing that room. Having access to accurate guest behaviour and spending habits also gives you a deeper understanding of your customer’s likes and dislikes. By knowing all these data points, you can offer better services to your customers and manage your property efficiently. Conclusion A web based hotel PMS is essential for any property’s operations in today’s times. At mycloud Hospitality, you can check out an award-winning hotel PMS that is designed while keeping in mind the needs and requirements of hotel managers. Furthermore, you can customize this highly flexible PMS as per the needs of your property. Interested in learning more? Visit www.mycloudhospitality.com for more information or call +1-415-390-5039 to schedule a demo. It is no secret that the most profitable hotels these days use advanced hotel management software to keep their business a step ahead of their competitors. Whether you manage a large hotel chain or small property, in today’s time and age, it makes sense to use hotel software technology to stay at par with the changes in the industry.
The world as we know it is changing at a rapid pace. These days people use their mobile phones for everything from booking hotels and making payments to reading and writing reviews for the properties where they have stayed. Advanced hotel property management software can help property managers accomplish a range of tasks that are essential for managing the property. Along with that, robust hotel management technology also helps to create meaningful experiences for guests so that they keep coming back to the property. These are not the only benefits of hotel software technology. If you are on the fence about upgrading from your cumbersome property management software to a lean and functional hotel property management software, here are some benefits that will help you in making the right decision. Automate Administrative TasksFor any hotel manager, administrative tasks take up a large chunk of the day. With hotel software technology, you can automate several tasks that do not require direct supervision. If you were adding manual entries in an excel sheet, the software can do that work for you and you can devote time to more important tasks. What’s more, you can further program the software to handle different departments of the hotel property. From housekeeping to front desk management and more, you can save your time while boosting the productivity of the staff and adding to the satisfaction of the guests. Another advantage of automating tasks like check-in and check-out is that it minimizes staff interaction with the guests which is a beneficial step forward in times of Covid-19. Increase Guest SatisfactionA quick check-in will always bring a smile to the faces of your guests and once you bring automation into the check-in process, you can rest assured guests will be extremely satisfied. Streamlining regular processes prevents crowding at the front desk and also eliminates any confusion about accommodation booking in the peak season. Hotel management software can also improve communication with guests by sending automated emails or texts before and after their stay. By providing guests with additional services that are customized to their preferences, you can build a stronger relationship with guests. A reliable hotel software will help you to bring back guests and also increase the popularity of your property through word-of-mouth advertising. Strengthen Your Online PresenceIf you are ignoring the online component of your business, you are leaving money on the table. With reliable hotel property management software, you can add various components to your hotel website to add to the user experience. Chatbots, hotel booking engines, guest portals and more can help to increase the reliability of your property in the eyes of guests. Search engines like Google also give your hotel website more value and higher ranking based on user experience on the website. With hotel software technology, you can also manage your online presence whether it is mentions of your property in online reviews or on social media. By interacting with guests and answering their questions and queries, you can build a genuine rapport with the customers. Prevent Common Hotel Management ErrorsErrors are a part and parcel of hotel management. Often, these errors are due to human factors involved in the booking. By using hotel software technology, you can avoid the most common issues such as double booking, overbooking, or wrong customer data. It is easy to automate the task of inputting details such as names, card numbers, stay duration, or payment details. Automation of data entry tasks saves the time of the staff at the front desk and also helps in a smoother experience for the guests. The guests can check-in or check-out fast and they do not have to spend more time than needed at the front desk. You can count on hotel management software for the accuracy of the data that is offered by the customers. Know Your CustomersIf you know your customers, you can make informed business decisions that can help you to get ahead of the competition in the market. Do you know the areas where you get most customers from or the times of the year when you get the highest traffic on your hotel property? Hotel management software can help you to understand such data points. Hotel managers and marketing teams can use the data such as age, nationality, stay duration, time of visit, and more to create marketing strategies that will help to increase the profits for the business in the long term. ConclusionIt is a simple fact that using hotel property management software can help you to take your business to a new level of profit. There are only benefits of using hotel software technology and the sooner you get started with it, the sooner you can start reaping in the rewards. At mycloud Hospitality, you can get award-winning software backed by years of experience in the field of hotel management. The software is designed with the end-user in mind as it is highly customizable to the needs of the users. Check out www.mycloudhospitality.com for more information or call +1–415–390–5039 to schedule a free demo. Before COVID-19, the human touch was the key factor for an enjoyable hotel guest experience. Face-to-face interactions with hotel employees weren’t something to fear but rather something to look forward to, especially when it comes to concierge services. They were necessary for exceeding guests’ expectations and inspiring loyalty.
In the post-COVID world, people still expect human interaction in hotels, but contactless services have taken center stage. From check-ins and checkouts to payments and many other benefits, contactless technology has helped minimize interactions and reduce/eliminate physical touchpoints. Hoteliers should adopt the latest hotel software technology to reignite customer loyalty, increase bookings, and generate more revenue in the post-COVID world. Before exploring how hotel management software and other technologies can help them reshape operations, let’s find out what hotel guests expect in the post-COVID hospitality industry. What Are New Hotel Guest Expectations? Health and safety concerns are top of mind these days. Hotel guests expect heightened hygiene protocols, which means frequent sanitizing high-touch surfaces throughout the day and available hand sanitizing stations. Some guests don’t want the housekeeping staff to clean their room during their stay, but the service should be available upon request. Other expectations are mobile check-in and checkout and various other automated services they can access via mobile, such as ordering room service, making a restaurant reservation, or booking an event ticket. Hotel guests expect flexible arrangements and cancellation policies, too. Those are critical for increasing confidence and preserving customer loyalty. If people know they won’t lose their money if they cancel their trip due to potential travel restrictions, they’ll be more confident in making a booking. How Can Technology Ensure the Safety of Guests During the Pandemic? Technology plays a vital role in the hospitality industry right now, as it can ensure the safety of hotel guests and employees during the pandemic. One example is the keyless entry system, replaced instead by mobile room keys. That’s something most hotel guests expect in the new normal, as they don’t have to touch the door handles, which are some of the most frequently touched surfaces. Various hotel software technology enables guests to access and pay for all the amenities and ancillary services via mobile. They don’t have to meet face to face with hotel personnel to request any service and thus maintain their social distance. Technology gives hoteliers an opportunity to offer pre-made meal options, which guests can check out on their website. They can make a purchase at the time of booking, enabling the staff to bring their order up to the room and store it safely in the minibar before they arrive. Contactless temperature measurement kiosks and thermal imaging cameras have also become quite important in hotels. The former help screen guests upon arrival, while the latter help monitor their temperature during their stay, without the need for manual temperature re-checks. How Technology Is Helping Hotels Operate with Less Staff Since hotels can minimize face-to-face interactions with the help of technology, it’s clear that they can manage various operations with fewer staff members. They can automate numerous repetitive tasks with hotel management software, thus freeing up a lot of time for their staff. Now, while some hoteliers choose to reduce their staff due to technology, others see it as an opportunity to unlock more revenue. Embracing technology doesn’t necessarily create the need for fewer employees. As a matter of fact, it opens the door to new job opportunities. It makes employees more productive and efficient, so there’s room for more hires and, thus, more revenue. Furthermore, it makes room for upskilling hotel employees, which also helps boost hotel revenue. Having a multi-skilled hotel staff can help hotels stay competitive and provide outstanding guest experiences. Armed with time-saving technology, employees can also have more time to personalize their services and ensure seamless check-ins and pleasant hotel stays for everyone. The Role of Contactless Check-In/Checkout and QR Menus in Hotel Operations Contactless check-in and checkout services in hotels have become the industry norm in the post-COVID recovery world. They eliminate the need to interact with the front-desk staff, which leads to better health and safety of hotel guests and employees. Many hotels install self-service check-in and checkout kiosks, but the services can be even more streamlined with hotel management software. It enables guests to check in, check out, and pay for their stay via mobile without downloading any app. The same goes for QR menus. Physical menus are slowly becoming a thing of the past, as they’re some of the most high-touch surfaces in hotels. Guests can now scan a QR code with their smartphone to view all the food and beverage offers. QR menus enable seamless menu alterations, eliminating the need for printing new menus, thus saving costs. How mycloud PMS Can Help Hoteliers Reshape Their Operations mycloud PMS is a user-friendly hotel management software solution that can help you provide the highest level of service with minimal infrastructure and running costs. With mycloud PMS in your corner, you can provide mobile check-in and check-out services to guests, enable them to view your QR menu on their smartphone, and manage their stay seamlessly. You can establish real-time communication with guests, employees, and travel agents, manage reservations, record guest history, send personalized recommendations, manage payments, gather feedback, and more. You can streamline all your hotel operations, become more efficient, and supercharge your revenue. Book an online demo today to see our budget-friendly, all-in-one hotel management software in action. Source: https://www.mycloudhospitality.com/blog/the-role-of-hotel-software-technology-in-the-post-covid-world |
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December 2021
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