The hospitality industry is one of the hardest hit because of severe restrictions and lockdowns due to corona virus. Since the restrictions are being lifted slowly and the hotel business needs to restart for growth from zero. The health and Safety of the guests and Staff will be Priority and how hotels care for the environment and keep them Sanitized will be imperative.
Hotel guests expect a higher level of hygiene standards and try to avoid all possible physical contacts with other people. Guest will be expecting contactless features and it’s time to reimagine and realign your hotel software to help you offer contactless check-in to quickly check-out, contactless payments and digitalized e-menu or QR Code Menu. With regards to food, what's to come is going be focused around hygiene and crisp cooking got from nearby produce. Menus will be digitalized, simple and will be changed on regular basis. For few months buffets and lavish dinning’s will be avoided, and attention will be on immunity boosting foods served on table and contactless home delivery will be priority. Because of restrictions and lockdowns most of the hotels have lost entire revenue streams, Hotels have to smartly manage their cash flows and limit operational cost. Undoubtedly, Personal Protective Equipment (PPE) for you employees will be the most new and significant basic. Thorough preparing on new typical particularly safety guidelines and sanitization procedures will be an essential part of life. Information about seriousness of COVID-19 Pandemic is vital and various training for staff on precautions and sterilizing the raw materials, lobbies, and hotel premises will be essential. Everyday operations in the hotel will change definitely in all zones with fresher norms coming into place. These standards are increasingly noteworthy to the new normal and are crucial in building confidence within guest post lockdown. Guest Rooms: From the reception to guest rooms, hotels need to identify various touchpoints and initiate proper sanitization process, beginning from the guest car to the guest luggage everything should be carefully sanitized and disinfected once in your hotel premises. We have identified few high touchpoints that need to be highly focused such as door handles, Remote controls, Switches, Flush Handle, Faucet handle, seat cover, sofas and key cards. Hotels should implement hotel software that can ease guest registration process by offering contactless service and allow them to complete pre-registration, upload Identity certificates to digitally complete checkout and allow digital payments and try to avoid as much as physical contact. In Restaurant: Contactless dining experience by replacing printed menus by QR code digital menus with an online payment option. Rearrange dining tables according to new social distancing norms, thermal screening and touch-free sanitizers at the critical touch zones. Avoid buffets as much as possible, but if any buffets should only be available with an assisted dedicated resource who is trained to get disinfected frequently. As sanitation and cleanliness will be profoundly significant post lockdown, new regulations and guidelines will be set up by many governments and World Health Organisations and strict implementation of this rules on follow on day to day basis will be ‘new normal’. One of the new key department that has is incredibly essential now is the job of the Hygiene Manager. This committed individual will be liable for liaising with government bodies and WHO to guarantee that hospitality property is adjusted and following all the necessary procedures. Adjust the service style including contactless registration, elevator guidelines, contactless dining in restaurants and QR Menu rather than a printed menu. Re-evaluate your contract with your disinfectant company to ensure the entire premises is cleaned and disinfected regularly. Your disinfectant company should periodically audit the critical touchpoints to ensure hygiene and safety. To know more about how mycloud PMS technology can help your hotel with contactless service, talk to our expert advisor today.
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The new generation of travelers has completely transformed the way hotels operate, as they now expect services focused entirely on digital. This is why a cloud-based PMS has become the most important tool that every hotelier must have in order to provide their guests with excellent experiences and compel them to come back time and time again.
However, even with the best hotel PMS at your disposal, engaging your guests can be a bit challenging. Don’t worry, because there are many PMS features that can help you engage your guests and ensure that they have a wonderful experience whenever they stay at your hotel. Here are the most essential features to look for in a PMS. Contact less Check-in & QR Menu In this tough time, when the entire world is fighting hard to defeat the corona pandemic. Offer your guests a contactless check-in process and for dining a digital QR Menu for their safety. Ensure your guest safety with the help of new technology developed by mycloud hospitality. For more details visit our website today and schedule a free demo. Frictionless Online Bookings and Payments If you want to engage your hotel guests, you need to start doing so from the very moment they book a room at your hotel. You should send each of them an email confirmation, so that they can have a much-needed peace of mind, knowing that you are legitimate and trustworthy. According to a Worldpay report titled “The Online Payment Journey”, 96% of both Australians and Germans say that an email confirmation is very important, and 91% of UK, 87% of French, 81% of US and 49% of Chinese travelers agree. You need to reassure them that they’ll have a room ready before they arrive, not to mention that your payment system is frictionless and secure. Otherwise, they’ll simply move on to your competition. The best hotel PMS software will enable you to send automatic email confirmations regarding both bookings and payments, thereby engaging your guests right from the start. You can also send pre-arrival emails to remind them of their bookings. You can say that the room will be ready and, meanwhile, you can push in upgrades or extra services. Mobile Access According to an Opera Mediaworks survey, 85% of travelers use mobile devices to book travel activities. A number of similar reports have shown that they also greatly rely on their mobile devices during their hotel stay. If you don’t provide your guests with a seamless mobile experience, you risk losing a lot of customers. It is important to mention automated keyless check-ins and check-outs which can be done only after you integrate a PMS. They will be able to deliver services on smartphones (room orders, booking tables at a restaurant, etc.) and significantly increase the level of convenience for your guests. Moreover, they will be able to truly strengthen the relationships with guests, because mobility will give them more time to tend to their needs. Third-Party System Integrations for a Personalized Service This is just as important as mobility. Utilizing the best hotel PMS software that seamlessly integrates with third-party apps will enable you to provide all your guests with fast and personalized service. This is something that travelers today actually expect and what will set you apart from your competition. You can integrate your PMS with OTA channels, a CRM system, your payment gateway, POS and many other systems. When you do, you’ll be able to streamline all your daily operations and always provide consistent service, because everything will be centralized in one single location. You will have a clear insight into your guests’ preferences and needs, arming yourself with information for personalizing your service and providing each guest with exactly what they need. You can connect with services that guests frequently look for. These are social media logins, voice based services, information related to local happenings within the hotel area. Also, connect with an ISP for internet access, and also get a Smart TV to check for billing, etc. Seamless Real-Time Communication You need to be available to your guests whenever they need you, which is also something that a good PMS can help you with. It enables you to communicate with your guests in real time and help them with anything they may need, be it a simple question regarding your amenities or anything else related to your hotel or nearby activities. When choosing the best hotel PMS, make sure it has great communication features, so that your guests can reach you anytime and anywhere. All the communication that happened with one profile will be at one place. It will help to provide an error-free service. Keeping all lines of communication open will help you build strong relationships with them and entice them not only to come back again, but also to recommend your hotel to their family and friends, not to mention leave a positive online review that will get you more customers. This is why it is paramount that you utilize a cloud-based PMS that your staff can access via mobile 24/7. That way, they won’t be tied to the reception desk and they will be able to provide your guests with high-quality service at all times. These are the most essential PMS features you should look for when choosing the right PMS for your needs. Not only will they help you engage your guests and convert them into loyal customers, but they will also save you time and money and help you revolutionize your business. Finally, don’t forget to provide apps that have access to guest information regarding pre arrival formalities, self check-in and billing options. Book Your Demo Here COVID-19 Pandemic is changed the way business operate and hotel business are trying to figure out ways to deal with the virus and open-up for business, the health and safety needs of a guest will evolve and change.
The pandemic has forced many hotel operators to re-evaluate their hotel software systems which most likely to include convenience of super-fast booking, contactless check-in & check-out, keyless entry systems, e-menu and more. As travellers return, they are realizing that they will have a safe and healthy experience. Below mentioned are few benefits of the modern day software. A Contact-less Experience Smart phone check-in was just a start before the pandemic and has quickened because of its ability of a contactless encounter. Notwithstanding, many hotel properties are still not prepared to redesign their check-in procedure totally to detour the front desk with versatile key. There are a lot of alternative options available for hotel operators to redesign keyless entry locks on every guestroom and all through the property. Hotel properties can limit any physical contact with front office staff and the guest, and one option is to utilize a smart mobile phone through a QR code or email. Digital Equals Efficiency Submitting RFPs, credit card authorizations, or pleasantry demands by means of paper forms is tedious—on all fronts. Your clients need to print the handwritten form, check the form, and afterward fax or email it back to you. At that point, when the form is in your grasp, it's an ideal opportunity to either print, countersign or send back, physically enter data into information fields, or print and record in a physical location of your property. Automating this procedure improves work processes and your staff gets free time to plan and carrying out the responsibilities they were really recruited for. In addition, the data is technically stored in one digital device, you can easily find the information you need at the time you need it. No additional time is squandered looking through files to ensure you procured all the necessary signature. Secure Operations Remove the physical documents from the old file organizer and digitize them to a system that is password ensured with multifaceted confirmation security, sponsored by a PCI consistent technology accomplice. Since an digital system is password secured, you can ensure just the individuals who ought to be aware of delicate data approach. Presently, your information is secure and you are at a less danger of confronting fines and headaches because of a breach. Expanded Client Satisfaction Let's be honest, we experience a daily reality such that individuals need moment delight. They would prefer not to invest their time printing and scanning records just to approve a credit card or buy a bottle of champagne for their friend’s anniversary remain at your hotel. They need to have the option to complete the undertaking with a couple of clicks in a safe and clean condition — an accomplishment that is just possible with a digital system. An easy to understand process, thusly, prompts expanded chances to capture additional revenue. Raise the Revenue If your customers or guests need to place an excessive amount of work into the signing or buying process, there's a higher possibility they will escape. Think about this: 23% of customers forsake their cart during online buys because the checkout procedure is excessively long or confused. If that numerous customers are leaving e-commerce buys to mope, envision what number of your guests will desert the since quite a while ago, entangled process of printing, signing, and sending back paper forms. That implies you'll be leaving super cash on the table. Future-Proofed Operations While hotel operators may experience some torment guides moving from paper toward digital, doing so will set hotel operations for future achievement. Now is the ideal opportunity to set up these techniques as we get ready to increase request. Technology will just proceed to develop, and those hotel operators who oppose grasping new systems will consistently be two stages behind the competition that is either in sync with or on the cutting edge of tech. When hotels go digital, operations are set up to be progressively coordinated later on as things change and more features are presented. It's an ideal opportunity to jump aboard with the goal that you can be at the bleeding edge and can get straight down to business as tech changes. Our New Product: QR Menu Is your hotel suffering from no-shows? If no, then perhaps it’s the competition that’s been killing your revenue. Doesn’t sound familiar either? Then you must be among the very few who haven’t been unaffected by the ever-changing guest behavior and booking patterns. Sooner or later, you will be too. Because the entire hospitality industry is the only ones who were spared are the likes of Hilton, Marriott, or Wyndham. What’s mutual between them is an automated hotel PMS. Having an automated cloud hotel PMS to help you automate and streamline everyday operations could be a lifesaver in the face of such business adversity. By taking the holistic approach to revenue management, these convenient cloud-based systems drive bookings and boost overall ROI. Cloud-Based PMS Solutions Are Cost-Effective Though there are PMS solutions that can be stored and used exclusively in-house, we’ve decided to focus on those revenue management tools that are cloud based and so should you. Cloud-based solutions are accessible anytime and anywhere, and they are also cheaper than in-house software. What’s more important is that cloud PMS tools enable you to stay on top of both guest demands and industry trends. All the best solutions boast robust analytical features, thus equipping you with metrics for tracking seasonal demands and occupancy levels in the area. If you make a comparison regarding year-to-year statistics, this will help you analyze trends. Many comprehensive hotel software solutions offer an integrated channel manager and competition tracking tools that allow hotels to seamlessly connect with OTA’s and, at the same time, form their pricing based on the competition. This is an invaluable actionable insight. Armed with comprehensive data about your guests, competitors, and marketplace, you can predict future behaviors and adjust your prices accordingly. This optimizes both short-term decisions making and long-term strategizing, which is of paramount importance in the context of revenue management. Tracking Guest Behavior Is a Walk in the Park As a hotelier, you could never live on seasonal revenue only, nor could you allow yourself a luxury of not staying in touch with your satisfied customers. If your guests are checking off with a big smile on their faces, then you must use their satisfaction to your advantage. You have to keep delighting them. Customer retention is another thing an automated hotel PMS can help you with. Suppose one of your past guests has decided to book another room in your hotel. Since their guest history is already a part of your PMS base, you can tap into that data and offer them a personalized stay the next time around. Why not greet them with their favorite meal, for instance? A PMS stores room service information too, so you’ll need one quick glance to find out what that is. This opens great possibilities for upselling as well, since satisfied customers have no problem of paying a little extra for personalized treatment. In fact, one survey shows that if a travel brand tailored its information and overall trip experience based on personal preferences or past behavior, 36% would be likely to pay more for their services. Based on the loyalty of a customer, a hotel can offer a free upgrade depending on the season and availability or throw in a free service. That will cement that loyalty even further! Automated Hotel PMS Supports Omni-channeling Satisfied customers will certainly recommend you to their family and friends, but that’s not everything that a cloud PMS solution can do for your brand recognition. Modern times call for modern measures, and omni-channeling is one of the best ones. The reason is simple – it keeps your reception open 24/7. If you say that you offer online bookings at better rates, you will capture more leads and have better revenue rates. And, 80% of customers prefer to self-serve in order to get the information that they need. An omnichannel feature is available only with cutting-edge PMS tools and essentially allows you to manage reservations coming from multiple channels like telephone, social media, messaging apps, and your business website. Needless to say, it simultaneously enables you to track revenue on each of them. That way, you can discover which booking channels provide the greatest influx of new guests and calculate opportunity costs based on this information. Not only do these channels deserve better marketing campaigns, but they should also be empowered with booking solutions such are chatbots. Managing OTA Payments and Expenses with PMS Revenue management software solutions are also brilliant for calculating accurate OTA payments, managing commission invoices, and finding their place in an overall ROI equation. Without a tool to help you do that, your business can end up paying for more reservations than it has actually booked. All this is enabled with reporting features that allow you to keep track of everything that’s going on with your OTA revenue. By monitoring these reports, you can stay in control of your incoming and outgoing commissions and save money that you didn’t even know you were giving away to your OTA. In case one of these reports show that you owe less than the commission invoice amount, then it may be a good time to revisit your OTA agreement. Whether or not this is due to some discrepancy in their system, a cloud-based PMS will let you know. You can always contact the agency and fix the mistake. Automated hotel PMS solutions can save you money only by cutting down operations costs. When to that you add possibilities for personalization and customer retention, or opportunity management that allows you to predict future demand with certainty, you’ve got yourself a reliable revenue boost. Keep track of accounts receivable and look at ageing analytics to see which companies and travel agencies are credit worthy. Book Your Demo Here For Our New Contactless Check-in Solution For Hospitality Industry |
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December 2021
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