mycloud, an all-inclusive cloud-based hotel software technology has been winning awards from Software Suggest consistently for the 4th year. This year, it was awarded for best support 2021 award, among the top hotel property management system.
Software Suggests is a very popular business software directory and recommendation platform. They help decision makers to select the best product, which suites for their needs, in multiple software categories. Winning the Best support 2021 award is a testament to quality of mycloud customer support. Our customer support experts have extensive knowledge of technical and business aspects of hospitality industry, so our support managers work round the clock to help our customers manage their hotel business efficiently and to enhance guest experience. Our support team works round the clock to support our customers which makes mycloud stand-out when compared to its competitors. We at mycloud are extremely happy to receive this award and we are committed to deliver rising productivity levels and provide better experiences for our customers worldwide. To schedule a 30-days free trial kindly visit https://www.mycloudhospitality.com/hotel-management-system-software-trial.php
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When you are working in the hospitality business, your guest loyalty is normally your primary objective. In any case, if your guest were happy with the accommodation and the service that you have given them, it doesn’t really imply that they are anticipating coming back to your hotel.
So, what else would you be able to do to ensure that your guests would need to return? The appropriate response is rather simple– you have to associate with them on a more personal and passionate level! On the off chance that you truly go an additional mile to demonstrate them they are important to you, their general involvement with your hotel will be more significant and they won’t hesitate to recommend your services to their families and companions. Cloud-based Hotel PMS has rapidly turned out to be a one of the most popular automation tools in the hotel industry, and it offers one of a kind highlights to automate and benchmark service levels to enable you to accomplish the previously mentioned objectives. Thus, in this article, you will discover more about property management software and how to rapidly enhance your hotel guest experience. 1) You and your staff need high Emotional quotient Emotional quotient and people who have created passionate knowledge are benevolent, mindful, and empathic. Also, – when you are associated with the hospitality industry – these are the most fundamental characteristics you have to have. It’s a given that you and your staff should be amiable with your guests, yet demonstrating to them that you truly comprehend their needs and needs is the thing that will keep them stick around for long periods of time. To ensure that your staff has high Emotional quotient, ask them how they would respond in some real-life situation where compassion is required, and make sure to give them a few recommendations and important feedback. 2) Deliberately design interview questions When you are hiring new people who will be part of your team, you have to ensure they have what it takes too really connect with your guests. That is the reason you have to incorporate some real life circumstances separated from the typical interview questions to decide if they will respond legitimately when a portion of your guests are disappointed or even furious about something. If the staff doesn’t know how to deal with problematic circumstances, odds are they won’t have the capacity to convey an extraordinary hotel guest experience. 3) Prevent specialized bothers from happening On the off chance that your staffs are dealing with everything manually, mistakes will undoubtedly happen. A standout amongst the most widely recognized of such slip-ups is double booking, for example. Fortunately, on the off chance that you execute Hotel property management system to your everyday activities, this will never again be an issue, as the technology will enable them to guarantee that everything is done the correct way. 4) Ensure your guests feel at home What will add to your hotel guest experience the most is influencing them to feel at home. That is the reason you and your staff ought to dependably address them by their surname, ensure that they have all that they require constantly, and make some friendly inquiries, for example, “How are you feeling today, Mr. Jones?”, “Is there anything I can get you?”, “How are you making the most of your stay with us?” and so on. Additionally, on the off chance that you are expecting a family with little kids to visit your hotel, you can set up some toys or desserts for them, as a warm welcome. On the off chance that, then again, your guests are newlyweds, you can send a bottle of champagne to their room as a gift. 5) Get knowledge into your guests’ preferences On the off chance that you have multiple guests, it is hard to recollect what every one of them prefers. This is where cloud-based hotel PMS becomes possibly the most important factor – this software system serves in as a learning base in which you can incorporate the greater part of the important insights about your guests, which will be available to all individuals from your staff consistently. For example, your staff will have the capacity to see if a specific guest has grumbled about something the last time they visited your hotel, and ensure that it doesn’t occur once more. 6) If your guests are Loyal – be committed consequently It is obviously that you should be respectful to all your guests. But, with regards to your standard, steadfast guests– you have to influence them to feel more privileged than the others, to show them just how important are they to you. 7) Make the booking to process more helpful As we are living in the digital age, the larger part of your customers will think that it’s considerably more helpful to book a room online, instead of making telephone calls. Cloud-based hotel PMS offers online and offline reservation and booking features, which will make this procedure essentially simpler for both the guests and the employees. On the off chance that if you want to attract more guests, provide them with top quality services, and keep them returning to your hotel, follow our basic tips, and you will quickly observe the outcomes! Additionally, don’t forget about feedback collection, Gather input amid your guests stay not at end. This gives you the chance to enhance things and stop any issues from developing in any way. The right hotel management software can make a major difference in the way your property is managed. A relevant hotel management software streamlines day-to-day operations by automating them. With the ever-rising numbers for functional hotel management software solutions out there, hoteliers are confused to select the right one for their business. Let us resolve the same for you!
The hospitality industry is booming with major technological advancements. Indeed, running a hotel successfully implies much more than merely delivering impeccable hospitality. This is the reason why leading hotels of the world look forward to adopting the revolutionary Hotel Management Software solution for day-to-day operations. Whether you are starting out or a seasoned player in the hospitality industry, here are some ways to select the right hotel management software for your business: #Type of Hotel Management Software There are specialized cloud-based models delivering greater flexibility to select the software plan that you desire. For a reliable hotel management software, here are popular types you should know about:
A PMS or Property Management System can serve to be one of the greatest assets of your property. The right software can take your hotel business to a higher scale. Some of the core features that you should look for in the selected hotel management software are:
It is important to invest in a reliable hotel PMS Software solution. However, choosing the right one is equally important. This is because it helps in increasing revenue and simplifying day-to-day hotel operations. For this, it is crucial to understand the specific requirements of your hotel’s property. Here are some factors to consider:
A hotel management software might vary depending on the unique needs of the hotel. Based on your hotel’s specific requirements, choose the best one to support your everyday chores. For a free trial please visit https://www.mycloudhospitality.com/hotel-management-system-software-trial.php How Hotel Technology helps Hoteliers to Gain Competitive Advantage and Boost Guest Bookings8/13/2021 Today’s hospitality industry is highly competitive, so Hotel operators are on look every possible opportunity to attract guests to their hotel, and a key weapon in their arsenal is to make smart use of technology. Hotel technology is ever evolving and technology vendors are constantly working to improve customer satisfaction and boost operational efficiency of a hotel, Hotel operators need to choose and make best use of technology to remain one-up in the competition.
In this article we share few tips and hotel software technologies that you can implement to improve the guest experience at your property. Concentrate on your digital future It is important to attract tech savvy guests to your accommodation properties if you want a competitive edge and want to stay in the business in future. Hotels have been heavily relying on online travel agents (OTA’s) and review platforms, which are dominating the online hospitality world. Any hotel in business now understands the value of online presence to attract guest to your hotel. COVID-19 pandemic has shifted the gears need for digital drastically. All of a sudden many physical offices including travel agencies is shut. For the hospitality industry, it is easy to understand traditional way of booking a hotel is getting out fashioned. Now hotel booking world is taken over by online world. Most of the hospitality properties are already taking advantage of hotel’s digital presence. Here are few tips to improve hotel’s digital presence. Spend some time on Digital media – Make sure you dedicate some time daily to post and track performance. You should start using your social media pages more effectively and engage with the guests to improve your hotel presence. Ask your customers for their opinion – Reviewsare the most important thing for getting guests to book your hotel, so promptly ask your each guest to leave a review on online reputation listing sites. Concentrate on your online distribution channel – It is important for your hotel to be present on as many as OTA channels and analyse and optimize each channel performance. This OTA platforms can be profitable marketing platform for your own hotel website. In fact, almost 60% of the online users check your hotel website after checking on OTA platforms to find more information and to get better deals. Rework on your own website: It is important for a hotel to have a visually pleasing and efficient website to ultimately convince your online lookers into bookers. Rework on your website platform with the right tools and very efficient pictures. Have an easy direct booking engine – At lastHotels should ensure they have a clear and easy reservation button to book your hotel property. Digital concierges Hotels need to concentrate on digital concierge to limit their contact and also provide assistance to their guests. Hotel technology such as chat bots are on top of this and can provide basic information and can complete simple requests, this can free up your staff time to serve your guests. Contactless technology Contactless and web check-in technology is been here from a quite years that is being used by many users. Ever since COVID-19 pandemic started spreading, the need for social distancing, avoid touching all this made contactless technology has become extremely important in the hotel industry. Post pandemic, guests want to limit the contact and hotels check-in process. Modern Guests are bind to their smart devices and hospitality industry is increasingly recognizing this smart phone check-in is becoming a common technology that should be pretty easy to adapt at your property. Voice control for IoT Hotels are increasingly turning to voice controls for such as Alexa and Echo in their rooms to enable voice controls and avoid unwanted touching in-room. Guests are using voice commands to control thermostats, drapes, television and lights. QR Code Digital Menus Hotels are increasingly implementing QR Code digital menus for using services in the hotel. QR menu code is allowing hotel users to avoid print media for menu and is saving a lots of cost on printing menu errors and changes. QR code menus is a web based app which can be scanned on their own device order and process payments all using guests own device. Contactless payment COVID pandemic has created a need for Hotels to provide contactless payments because cash and debit cards are touched by many people and may carry germs and virus. Mobile wallets like Apple Pay and Google Pay are gaining widespread use. To be successful in post COVID business, hotel operators need to adapt new hotel technologies that has been created for new normal. We have shared few thought and hotel technology that can be implemented in your property to be profitable, if you have any more points to add or questions on how mycloud PMS can help you with its technology to regain your hotel business, feel free to connect with us or schedule a free demo. WHAT IS HOTEL MANAGEMENT SOFTWARE?
A hotel management system is that simplifies a hotel’s operations. It can be defined as a system by automating itself. It covers every aspect of hotel management whether minor or major. Whether it is housekeeping, maintenance, guest management, and even billing. In addition, the software helps in improving efficiency and growth. It helps both the independent hotel as well as the hotel group. Furthermore, So this system is suitable for all types of property types. Like hotels, restaurants, resorts, hostels. As well as guest houses, a chain of properties, and vacation rentals. So, you will get all your query related to a hotel management system. FEATURES OF HOTEL MANAGEMENT SOFTWAREBecause of this system covers various basic and advanced features. It helps in automating different department’s functions. So that you can run your business smoothly. The following are some features:-
TYPES OF HOTEL MANAGEMENTThe advancement of technology has witnessed development. There are various types of hotel software. However, mentioned below are the most prevalent. Let’s define them first: 1. Cloud-based hotel management software:- My cloud hospitality is an award-winning hotel software. This software has been developed by ProLogic. Meanwhile with the help of this hoteliers run business in profit. The cloud-based hotel PMS software is the next-generation software. This is generally offered as a SaaS (Software as a Service) platform. Mycloud can be hosted either through a public or private cloud. IT requirements are not major as all operations are on the cloud. Generally suits small to medium-sized hotels. Because they have less-extensive operations. 2. On-premise hotel management software:- On-premise software is better known as the legacy-based hotel software. That runs as an app for instance on your computer systems. Because they usually run without an internet connection. So they are installed through a local server. They require more IT requirements and knowledge due to desktop software. Because they are Suitable for properties that have extensive operations. 3. Hosted cloud hotel management software:- This system is hosted on servers. It offers the hotelier a single system to work on. It is easily accessible through a web browse. Ex. the computer, smartphone, or tablet. It can be hosted locally at the hotel level. So this software requires comparatively fewer IT requirements. But proper knowledge of client-server environments. It is suitable for properties that do not have either many extensions. As well as few operations as compared to the above two. BENEFITSWe’ve listed down its benefits below for all sizes and types of properties. So that you can have a broader idea of hotel management software.
So, here we have listed a few basic user roles. To make use of this software for an individual purpose:- 1. General Manager 2. Hotel Manager 3. Front Office Manager 4. Guest Relationship Manager 5. Accountant 6. Financial Controller Schedule a free demo today and get 30-days free trial here https://bit.ly/3rt4VvU World was completely halted with the Coronavirus Pandemic, but the vaccination drive is bringing optimism and recovery is ramping up. The hospitality industry is not only trying to find solutions to win the guest confidence but also working hard to safeguard both customers and staff against COVID-19.
Is it possible for a leading-edge technology solution to cater to both challenges and also help to revive the hotel business? Yes, it is possible, this pandemic has definitely accelerated the infusion of new hotel technologies, which were once considered as add-ons or novelties that suddenly has become a necessity for bringing guests back. Being one of the smartest hotel software technologies providers, we understand our role in providing the technology solutions to help the hospitality industry through the phase of the pandemic. For that reason, Mr. Deepak Chauhan from mycloud hospitality in partnership with Mr. Brendon Granger from Technology 4 Hotels, is hosting an educational webinar and will talk about the guest experience and how new hotel technologies are helping hotels to get back customers. Join us for a Webinar led by expert, panelists and moderator, and learn more about:
For Content Source: https://www.mycloudhospitality.com/blog/webinar-impact-of-new-technologies-to-get-guests-back-post-covid-pandemic |
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December 2021
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