In case you're not utilizing cloud technology in your Hotel, you're as of now behind.
Technology has changed the manner in which we travel. Travelers today, paying little heed to which generation they are a part of, carry and utilize Mobile phones, they crave convenience, automation and an encounter worked around them. Very little to ask, correct? All things considered, with the best hotel software technology you can give better customer service. Here are five such ways: Serve guests more effectively - Well-executed operational capacities are a key determinant of whether a guest's stay meets to their desires and whether they check out satisfied. The right hotel technology can increase your staff making it possible to work a complete guest centric approach. With a cloud based mobile PMS hoteliers have the flexibility to efficiently run services and tasks of their hotel remotely. Staff are allowed to move around the hotel servicing guests directly bringing about more exposure and enhancing their overall guest experience. Essentially, a versatile housekeeping solution synchronized with the front desk can refresh room status continuously letting front desk staff know when guest rooms are prepared, speeding up the check-in process and deliver a progressively efficient customer service. Enables guests to help themselves - These days, clients need to travel as effectively as possible. They are more active and want to act naturally adequate and hold more prominent control of their stay. With the right hotel software technology, clients can finish the registration procedure remotely, self-check-in, access their room, monitor their costs, settle their bill, along a large group of different services that they may engage in, for example, reserving a spot at your hotel restaurant or fixing an appointment at your spa facilities. Offering your guest self-service choices doesn't supplant the customer service traditionally given by your staff, yet rather satisfies an extended meaning of client service presently grounded by the comforts of the moment satisfaction economy. Guestroom Automation - In-room automation can possibly hoist the guest room service self-sufficiently and yet additionally permits guests the opportunity of making their own environment –, for example, controlling room temperature, lighting, access to streaming services like Netflix or Hulu, music streaming services and so on. So also, automation enables you to automate everyday operational errands. Staff never again spend time manually inputting or completely tedious repetitive tasks which decreases manual mistakes as well as it enables your hotel to spend more time creating a positive experience for your guests and in this manner providing a better customer service. Upgrades Communication - There are around 5 billion people overall utilizing messaging as a key method for communicating. Whatever the service utilized, the greater part of us are completely snared on messaging both in our private and professional lives – So it's not overly astonishing that guests report fundamentally higher satisfaction rating when using instant or direct messaging channels to communicate with their hotel. Today’s travelers need their hotel remain built around their evolving needs, including a desire to communicate on their terms. Executing messaging technology makes it both progressively helpful and a common-sense choice for guests to connect with any questions and moreover it enables staff to react directly and resolve issues rapidly, uplifting the guest experience and making them feel esteemed. Encourages Personalization - Another approach to deliver extraordinary customer service is through personalization. Personalization has turned out to be key make your guests feel esteemed. Using the right hotel software technology, hoteliers can track, record and group relevant guest stay information, everything from service purchases, to amenities utilized, frequently visited locations, their food and music preferences, even down to the pillow they like. Using this information effectively hoteliers can envision guest needs and give a more personalized service raising the overall customer service experience. Delivering first class customer service is the most ideal route for a brand to hold a more prominent offer of the market. As technology keeps on advance hoteliers will find new ways to communicate with guests more efficiently, foresee their needs, and give the best customer service possible.
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In a short span of time, corona virus has changed the livelihood of many people. Without a doubt pandemic has changed customer service forever. Hotel businesses are rethinking of new creative ways to operate and deliver experience for the new normal. But changes has to be effected quickly, if not it may result in business failure.
Hotel properties have to follow strict guidelines provided by local governments as well as consider travellers health and safety precautions and how hotel technology can help services provided. Adaptable booking policies Due to raising COVID cases and unexpected travel restrictions are being implemented at contaminated zones, many customers are hesitant to book a hotel due to properties cancellation policy. Hotels should make sure they have a flexible cancellation policy in a hotel property management system and relax the cancellation fees or allow a date change option. This will help hotel achieve indispensable guest satisfaction and loyalty. Travellers will naturally be health conscious when they travel in the immediate future so you need to make assurances that your hotel is undertaking best practice in this area. Assess which areas of your property need improvement and increased precautions. Ensure hygiene and cleanliness Post pandemic customers are more concerned about their health so to build guest confidence you should make use of hotel management software technology to let guest know about the safety and hygiene standards followed by your property while guest booking is confirmed and before they arrive via email or SMS. Based on your guest feedback assess which area of your property needs improvement. Common spaces Ensure social distancing is followed at all common area of your property and his sanitised regularly. Avoid overcrowding and frequent checks in common areas. Use hotel technology and assign tasks to your housekeeping to strengthen cleaning systems, particularly in high touch regions like these. Contactless services These are demands that customers have been inclining towards for quite a while before the pandemic, however will turn out to be considerably more of an interest now. Not exclusively will it spare the guest time and burden, it will presently cause them to feel more secure. Hotel property should get to industry explicit applications to help with contactless check-in service and room usefulness. Wellbeing services and conveniences The psychological impacts of a worldwide occasion like this shouldn't be downplayed. Customers will be searching for body and soul restoration, to feel sound, clean, and ordinary once more. Many will be anxious to get away from the environmental factors they have recently spent in lockdown to discover more settled encounters. Surge in experience/dynamic occasions Being cooped up for quite a long time on end will have customers desiring experience, investigation, and fun new encounters. Hotel properties should see what bundles they can offer for this gathering. It's the ideal opportunity to interface with hospitality organizations to widen your contribution. Nearby health care offices In any event, when all the restrictions have been lifted, the dread won't. Customers will ensure health centers are near where they are remaining and are solid, to ensure the security of themselves, family, companions, and associates. To help guests, update data on your site, including room portrayals and use guest messaging apps to make correspondence simpler and more customized. It's imperative to assemble a strong, proactive activity plan that rethinks the guest journey in case you will beat the competition after the residue settles. The organizations that advance and perceive the opportunities accessible to them will be the ones that succeed. It is very difficult for small hotels to compete in today’s marketplace without an online presence. Many property owners have successfully built a fantastic website to promote their hotels. But, having a hotels dedicated website is just not enough, if it does not allow a potential online looker to book your property. So it is very important for your property to use a best hotel software and integrate with a hotel website booking engine. Below mentioned are few ways every small hotels should look in hotel web booking engine software to maximize occupancy and provide exceptional guest service.
BOOKING BUTTON IN WEBSITE What if your guests are landing on your hotel website and they find just a ‘booking enquiry form’ to fill and wait for hotel response and there is no option to book in real-time? This is more than enough to miss out on potential booking. A booking engine is a hotel software tool that you can integrate with your website booking button and display your availability, best rates and packages for specific dates automatically, giving online lookers the ability to instantaneously book your property. SAVE STAFF TIME WITH AUTOMATED AVAILABILITY AND RATES Small hotels usually have limited resources and limited hours in a day which makes it nearly impossible to manually manage your rates and availability when you get reservations from various booking channels. To manage reservations from various booking channels and website hotel operators need to start using an all-in-one inclusive hotel software which can be integrated with website booking engine and a channel manager. MOBILE COMPATIBILITY Did you know this generation is more and more attracted to their smartphones? Millennials use their mobile devices exclusively to research on travel and stay. Hoteliers should consider optimizing their website for mobile view with easy to access book now button to generate more room booking and to convert potential visitors. CONFIDENCE AND SECURITY With the growth of internet, online customers are more worried about cyber threats especially when they are requested to pay online. It is important for your hotel to get an encrypted PCI compliant website booking engine to ensure your guest information and payments are safe. Guests feel safe and comfortable sharing their card details for payment when you have the right hotel software technology with high security standards. WEBSITE USER-EXPERIENCE In the recent times, hotel’s online website experience is a shopfront. Guest’s judge your property standards with the information provided in the website. It is important for a hotel to provide the exact information of services provided, also a hotel should consider getting best photos of their property listed in their website. It will be smart idea to place booking button which can be easily noticed and clicked and make sure there are no broken links. INFORM CUSTOMERS ABOUT BOOKING AND CANCELLATION POLICY This is fundamental principal of a hotel to inform its customers about their booking and cancellation policy. There are multiple ways you can explain your guests about your policies like you can create a page on your site that explains the booking policy. This will give confidence to guest before they go through the booking process. Another great way is to make sure your website booking engine has a link to your booking policies and it is being showcased to your guest before they complete booking. If you are small hotel and looking to save on commission costs when getting an online booking it is important for you to integrate with a website booking engine and drive more direct booking. Want to know how mycloud Website booking engine can help you drive direct website booking schedule a 30 minutes free demo with us. In a hotel business that is under attack from all directions, hoteliers must now take cybersecurity seriously. In the past few years, hospitality industry’s well-known hotel brands who store guest personal information are all targets of cybercrime. The impact is such that, they are all investing in secured best hotel software and investigating to make sure this attacks don’t repeat.
Hotel businesses need to understand their vulnerabilities, as well as how to identify threats to their guests, property and data. Below are four key areas hotel technology teams need to focus on. Fix Security as a Cultural Norm Hotel’s security is a standard practice, however the focus has been around physical property. Guests depend on hotels to guard themselves and their assets during their stays. When they have high-esteem things that need more assurance than simply the lock on their door, they turn to the room safe or, sometimes, safes overseen by hotel security staff. Guests may erroneously expect a similar dimension of protection extends to the digital assets that reside on their tablets and smart phones when they use hotel Wi-Fi connections. Be that as it may, hotels should be sure they are conveying a steady dimension of security to guests and their assets, regardless of whether they are physical or digital. Think past the Credit Card Clearly all billing systems should be secure to protect guest’s personal and monetary data. Be that as it may, with centrally connected reservation systems, the introduction reaches out a long way beyond a single hotel reservation system. Hotels need to consider numerous endpoints and the remote associations they depend on to run the property's operations. Electronic door locks, HVAC controls, alarms and a full scope of Internet of Things (IoT) gadgets can fall under the control of cybercriminals intending to upset normal activities. Be Smart About Responses Cybercrimes occur, and they should be accounted for capably, however not all breaches should be declared at the moment of discovery. Hotel operators ought to inform their security groups at the corporate level with the goal that moves can be made to protect related properties and their guests. Exploit cybersecurity experts who can recognize sources of interruption, access the degree of the rupture and give subtleties of the compromises material. Announcement of the breach without a doubt should be made rapidly, yet they should come after all the relevant information has been accumulated and confirmed. That way, customers and their information can be appropriately prompted and further exposures constrained. Try not to sleep on Insider Threats While malware and other complex cybercriminal plots unquestionably speak to an impressive danger, most of information breaches are started by people inside the business. For instance, an employee may take information to offer it on the underground market, or destroy or corrupt it for personal reasons. More often, data is gone to offenders through social engagement, a practice that includes increasing little measures of data over a period of time, for the most part from an assortment of people inside the organization. The culprits are then ready to sort out the bits of data to speak with somebody who may erroneously uncover touchy or secured data. Hotel properties need to dedicate time and exertion to teaching their staffs about these propelled danger procedures to secure their guests and their own reputations. Securing the Hospitality Industry Hotels are vulnerable to cybercrimes through an assortment of avenues that break with the traditional physical safety measures deployed across the hospitality business. Keeping guests and their assets— both physical and advanced — safe is foremost to preserving both the image and financial security of hotels. Unfortunately, for hoteliers, this crime is everlastingly evolving. Which implies that when it comes down to cybersecurity for hotels, a practically unending weapons contest to verify the both information and networks. Don’t take our word on cybersecurity for hotels: tell us what you do to verify your systems and information. The name hotel PMS stands for property management system and it represents a brand new line of software solutions designed specifically for managing hotels. Some of the things that can be managed with a best hotel software include bookings, billing, room inventories, and so on.
There is such an expansion of these kinds of software solutions that you can find many different hotel PMS providers online. Some of them offer web-based hotel PMS or cloud hotel PMS, while some offer on-site solutions. There are many options to choose from and picking the right solution for your organization is crucial. A hospitality report from 2015 by Dloitte estimated that employee turnover in the hospitality industry is approximately 31% and that hoteliers spend an average of 33% of revenue on labour costs. It’s essential to adopt new technologies and run your business better. Here is why a hotel PMS has become a necessity. Getting rid of the chaotic Excel sheets Maybe you are used to using your complicated Excel sheets for running your hotel, or some kind of legacy solution, but this doesn’t mean that it cannot get better and easier. Even the simplest hotel PMS will make a huge difference when you switch to it from Excel or any old solution that was designed to simply replace Excel and do nothing else. Throwing Excel away is a benefit in itself and we honestly don’t believe that there are still people out there using it. The switch to a hotel PMS will make drastic changes in your organization, for the better of course. First of all, this solution allows you to perform tasks more easily, transparently, and with greater output. Your employees will be thankful to you when you give them software specifically designed for their type of work and your type of business. Increased Efficiency All the top hotel PMS solutions come with automation. This brings great advantages to any hotel. What’s amazing about automation is that these software solutions are designed to help out with processes that are repetitive and take away a lot of time and energy from employees. Well, not any longer. With a cloud hotel PMS integrated with e-distribution, you’ll be able to see the travelers that are looking for your business just as you are looking for them. All of this will be done automatically and in real-time. Some other benefits of automation include: – Saving employees’ valuable time and energy. – Allowing employees to focus on more essential tasks that affect your business. – Updating all departments with real-time data automatically. – Automated reservations, bookings, payment updates etc. Organizing and managing online bookings and reservations The hotel industry has had to adjust to many changes in the past ten years. Today a big portion of guests are looking to book their stay or make reservations online and they often want to do this on multiple properties. The age of “first come, first served” is a thing of the past. Modern hotel owners need to create websites and portals through which customers can book a stay or their business will suffer. Top hotel PMS solutions come features that allow both online and offline reservations and bookings, making the customers’ live a lot easier. These software solutions can be integrated with the official website of the hotel so that all the information gets automatically added to the software. We can now mention that data analysis and competitive analysis are rather important if you want to forecast future trends and increase revenue. All this is rather important if you want to make profit. This is how employees will always be able to see information about occupancy, bookings, and vacancy in real-time. Social media integration allows hotels to see and understand how their guests perceive them. They can follow posts and comments that mention their hotel on different channels. Occupancy alerts allow hotels to optimize rates and revenues . They provide a neat hierarchy of information in terms of statistics, thus allowing hoteliers to make quick decisions regarding partner companies, travel agents, rates, contracts and many other issues, such as specific areas that directly affect the hotel’s bottom-line. In the end, the time-saving capabilities and increased productivity through a hotel PMS solution all lead to increased revenue. Your customers will be satisfied with a better service and you will also be able to analyze where you are performing badly and fix these mistakes. Any hotel that is trying to stay competitive today needs a top hotel PMS product. Source:https://www.mycloudhospitality.com/blog/the-use-of-hotel-pms-is-not-a-choice-but-a-necessity At the start of 2020, and towards the beginning of the COVID-19 pandemic, when the virus’s effects were first starting to be felt on a truly global scale, bookings plummeted across the world as countries and regions shut their borders and enforced strict lockdowns, closing businesses and restricting movement.
Now though, with many countries partly or fully emerging from lockdown and the effects of vastly different government responses to the crisis becoming clear, the picture is a much more varied one. Hotels in some countries are gradually approaching ‘normal’ booking volumes; hotels in others bounced back to full occupancy much faster, but are now suffering under second lockdowns; in others, hotels are yet to show any signs of meaningful recovery at all. As per studies the share of revenue from mobile has doubled since the beginning of 2020 in one of the clearest examples of how COVID-19 has impacted the consumer behaviour. The travel patterns are seeing a major shift, travellers are now looking for private spaces and limited interaction with staff to utilize services. Boutique properties and especially B&B, Vacation stays are gaining popularity as they offer private spaces, have limited traffic and are generally run with utmost care. There is no doubt that OTA’s are extremely popular and B&B need to be listed on every possible OTA but now customers are using these OTA listings as an index and trying to reach B&B directly through their online websites, therefore, it is imperative that B&B have their own website and offer a website booking engine, this real-time technology hooked upto the website is a critical tool for small hotels and B&B, because it has the potential not only to help guests make direct reservations from the website but also easily convert lookers into bookers while saving a lot of money in terms of OTA commissions. Moreover, a responsive web booking engine integrated with a hotel property management system provides these properties a seamless way to market and upsell their hotel packages and services and at the same time ensure customers are provided all essential details in terms of safety, sanitization, contactless operations and privacy. With the help of technology, guests may know exactly what to expect when they are present at your property and this will increase not only guest loyalty but revenue also. Considering B&B’s requirements, we have added lots of new features to our mycloud website booking engine to help small bed and breakfast hotels. Check out these features explained in detail. New Design More guests are searching and booking on mobile than ever before. We have customized the complete look and feel of the web booking engine to immediately boost your mobile performance and guest satisfaction with an easy three-step checkout experience. Fast-Selling Rooms Since small bed & breakfast hotels have limited inventory, this new modification will now display fast-selling rooms and the number of rooms available for sale, in-case the availability is more than 3 rooms, the availability message is not displayed. Discounted and special Rate Highlight BAR (best available rate) rates and special discounts with clearly marking discounted amount. Now allow your guests to save time & money by automating complex rate-checking tasks. Protect your brand and your direct website by making sure you always show guests the best rate. Room Cart The new web booking engine now allows guests to book multiple dates or multiple rooms with different pricings and pax. With this newly introduced room cart feature, guests can see the number of selected rooms and Net payable before proceeding to confirm a reservation, even make changes by a single click. Display Hotel and Room Images You know the old saying, a picture is worth a thousand words. Well, that could hold true when it comes to impressing your guests with a visual experience of where they are going to stay and what they will be getting. When you use the mycloud booking engine for your website you can add exciting photos, videos and provide detailed amenities list of your room and hotel. This will improve the guest experience and help guests to instantly book your hotel. Digital Online Payment Offer your guests a completely secure way of making online payments, the payment solution is PCI compliant, offers 128 bit encryption. You can and also send SSL encrypted payment link to guests along with confirmation email and allow guests to make contactless payments via different ways including all credit cards, net banking, direct transfer, debit cards, Wallets, etc. The system offers various other features like completely contactless check-in, billing, services ordering, F&B menus, and check-out all this from convenience of their phones and that too without downloading any app. System will not only help manage guests better but also offer a great and secure guest experience with automated targeting and personalized experiences across the entire booking and stay journey. Want to know more about our new web booking engine? Schedule a free demo with our experts or register a free trial to play and see how a responsive booking engine can help your business. Source: https://www.mycloudhospitality.com/blog/introducing-new-web-booking-engine-small-and-bb-hotels The culture and customs of this nation pull tourists from all over the world. For hotel owners, this can mean great profits if they can bring guests back to their hotel again and again. Using traditional methods of room management and getting customer feedback are not the ideal solutions when there is a large inflow of guests. Cloud hotel software is the perfect choice for hotels that want to move with the times and give their guests a memorable vacation experience.
Cloud hotel management software can help hotel owners to meet the needs and requirements of their guests with ease. The software is also essential for managing the hotel staff so that they can provide quick and efficient services to the guests. Let’s look at some more ways in which a hotel software can enhance the experience of guests in a hotel.
If you are a hotel property owner, you can benefit immensely by using mycloud Hospitality, an award-winning hotel software. The software is easy to use and you don’t have to upgrade hardware or install anything on your hotel computers. Interested in learning more? Schedule a free demonstration today by visiting www.mycloudhospitality.com The hospitality industry is one of the most lucrative business in the world. However, as a result, the competition is quite severe in the market, and sometimes it is impossible to get recognized or to maintain your success and reputation without investing a lot of your time and effort in your property.
As an owner, you are expected to have an efficient team that can provide top quality services in order to attract new customers, keep them satisfied and acquire, as well as to earn good profits. Today every business is dependent on technology, hospitality is no less and today every traveler/guest uses technology to find a property, understand its service offering, discounts and services based on personalization. Therefore, in this article, we will be focusing on incredible benefits mycloud, a comprehensive cloud-based hotel management software solution can bring to your hospitality business, as well as the powerful features it offers. Benefits of mycloud There are various great benefits this software solution offers to your hotel: It is used worldwide – mycloud is one of the best-in-class solutions which is used by more than 1600 hotel owners from 35 countries around the world whose businesses have blossomed thanks to this Innovative and easy to access and use technology. It is easy to use – Many software systems require major complex installations or some help from the IT experts when it comes to installing, configuring or taking a system live or maintaining. However, mycloud is easy to implement and use regardless of your experience, allowing you to save significant amounts of time and money. In the majority of cases, employees are hesitant when they need to start using new technology, but mycloud is very intuitive, and has been designed based on feedback from hundreds of hoteliers and actual users and comprehensive, so you can be sure that everyone will quickly embrace it. Accessibility – One of the greatest benefits ofcloud PMSsolutions is that they can be easily accessed no matter where you are. Both you and your staff can access it remotely, on any device, platform as long as there is an internet and Browser on the system Safety – When using mycloud hospitality software for hotel, everything is stored on cloud which means that all of your sensitive data will be secure at all times. Even if something happens to your devices, everything will remain unharmed. Customization – mycloud offers great amount parameterization and configuration, hence allowing businesses to map each of their function and operation on to the system and design workflows based on their service offerings. It allows you to customize it according to your unique business requirements. It can easily be configured to meet your needs, without any training necessary. It will save you a lot of time – Implementing such resort management software to your business operations will help you and your staff save loads on time on time-consuming manual processes. You will now be able to dedicate more time to what really matters – delivering top quality customer experience, while the technology takes care of the rest. Numerous interfaces – mycloud PMS has credit card processor built in, designed to handle different payment gateways. In addition, it offers more than 175 hardware and software interfaces. Features mycloud hotel software offers numerous great features, and we will mention some of the most important ones: Front desk – The intuitive design of this resort software enables you to manage check-ins, check-outs, and reservations with no trouble at all. All the information about your rooms and your guests are stored in one central database, available for everyone in your business to see. Inbuilt credit card processor – It enables your guests to make their payments online in the safest way possible, without the need for any additional programs and interfaces. Repeat guests’ history – This feature provides you with all of the information related to records and history of your guests which are beneficial for providing your loyal guests with more personalized services based on their preferences. Housekeeping – It allows you to check the current position of your hotel, the status of the rooms, as well as all of the expected arrivals and departures which are listed in a chronological order. Reporting and archives – All of the information about your hotel business is included in reports which can be printed, exported to different formats (.csv, .xls, .pdf), or viewed on your computer or a mobile device. In addition, this feature offers offline reporting which is designed to send the backup versions of your reports every few hours. Management statistics – This feature will provide you with information related to current statistics, future occupancy trends, and all of the payments. Travel agents & contracts – Helps you keep track and manage your online travel agents. Accounts receivable – Enables you to identify all of your aging accounts and who owes you how much money. Front office cashiering – You can find your guests’ total balance in a matter of seconds, print and rearrange documents, post, change or cancel your charges. Inbuilt e-distribution – mycloud has inbuilt e-distribution which provides advanced rate management, pooled inventory, restrictive allocations and availability management. These features help to increase revenue, avoid over booking and rate parity issue. Social sentiment – mycloud has inbuilt social sentiment tool which is very helpful for resort property to track its reputation on online. It has integration with multiple websites such as tripadvisor, yelp and booking.com where reputation plays big role to rank the listing of your property in their searches. Over 175 Interfaces – Each property has unique requirement which can fulfilled easily if any hotel software gives flexibility to integrate 3rd party interfaces which are leaders in their industry. To sum up, choosing the right software solution for your business will greatly determine its future success. mycloud is guaranteed to bring necessary automation to your processes, better guest experience, and increased profits in the long run. |
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December 2021
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